/!\ This FAQ has been merged into the new Evolution user documentation. Please DO NOT edit this FAQ anymore - it is outdated now.
For contributing to the User documentation please contact the GNOME Documentation team or file bug reports in GNOME's bugtracker.

This is a compilation of some commonly asked questions (and their answers) contributed by our friendly former bug master, AndreKlapper. Further additions to the list are welcome.

Contents

  1. Mail
    1. General
      1. I cannot see some emails, but they must be there.
      2. How can I update/refresh folders on my mail server?
      3. How I can update/refresh Search folders (formerly called "vFolders")?
      4. I deleted a bunch of mail but my mailbox is just as big as before. Why?
      5. I copied some messages to another folder but when I unselect View->Hide Deleted Messages I see they're still there. Why?
      6. Why is the "Send & Receive" button not working?
      7. Why do I have two Trash folders for the same account?
      8. Why do my mail filters not work?
      9. How can I see what my filters are doing?
      10. Why do I get the message "No provider available for protocol email."?
      11. How can I get informed of new mail arriving?
      12. Does there exist a plugin to remove attachments from mails?
      13. Why does new junk mail automatically get marked as read?
      14. Why does Evolution download duplicate emails? How can I get rid of them? Why does Evolution reload old mails from server when "Leave a message on the pop server" is activated?
      15. Can I request a read receipt?
      16. Why do I get an error "Summary and folder mismatch, even after a sync"?
      17. How can I change the default location of my mail folders?
      18. Is "Edit As New Message" only available from the "Sent" folder?
      19. Why does Evolution not download images in emails sent by people that are in my address book?
      20. How can I change the default application email attachments are opened with?
      21. How can I add applications email attachments should be opened with?
      22. What are the thread related headers that evolution recognises?
      23. Why does IMAP not work at all?
      24. Why do my emails not get sent?
      25. How can I access my GMail POP account?
      26. Why does Evolution not display exotic / umlaut / accented characters in received emails?
      27. Why does Evolution not correctly display some HTML emails?
      28. How can I add people automatically to my contacts?
      29. I upgraded Evolution - where are my icons gone? I only get red crosses...
      30. Why does Evolution hang each time it tries to poll my Unix Mail Spool?
      31. Why does the message scroll to the bottom in the preview pane?
      32. Can I minimize the Evolution window to the system tray?
      33. Error message "Failed to append to..." after sending message
    2. Composer
      1. Why cannot I reset word wrap setting for outgoing mails at 72 characters?
      2. How can I set/change the default signature?
      3. How can I forward a message with its attachments?
      4. Can I change/personalize the "On <date>, <person> wrote:" string when replying?
      5. Why does Spellchecking not work?
      6. How can I remove words I have added to the Spelling dictionary?
      7. How can I have smaller fonts?
      8. I have a small screen / netbook and some windows are too large, what can I do?
      9. Why is my font too small when composing emails in Evolution in KDE?
      10. How can I search for emails with an explicit type of attachment (e.g. a PDF document)?
      11. Is it possible to have separate individual pop accounts?
    3. Spam/Junk
      1. Does Evolution support spam checking?
      2. Why does Evolution not automatically filter for spam?
      3. Can I use another program than spamassassin for spam checking?
      4. Can I set up a whitelist filter on my own?
    4. Encryption
      1. Which encryption standards are supported by Evolution?
      2. How can I install my GPG/PGP key and have it sign emails automatically?
      3. Why does Evolution attach a .asc-file to my GPG signed emails?
      4. I receive emails beginning with PGP signatures, what can I do?
      5. Why cannot I open an encrypted message sent by myself?
      6. Can I set automatical encryption to explicit contacts?
      7. How can import GPG keys automatically from within Evolution?
      8. How can I manage my keys?
      9. How can I reset my Master Password (NSS User Private Key)?
  2. Calendar
    1. Why do I get wrong alarm popups in the calendar?
    2. Can Evolution read and write to WebCal/CalDAV?
    3. How can I use the weather plugin?
    4. Why are there only US town available for the weather plugin?
    5. Why are the meeting invitations I receive invalid?
    6. How do I change the color of my calendars and tasks?
    7. Why are my events displayed in Evolution, but not in the gnome-panel clock applet?
  3. General Questions
    1. Evolution always crashes when I start it, what can I do?
    2. Why does Evolution always crash?
    3. Evolution has frozen / has crashed, what shall I do?
    4. How do I debug Evolution?
    5. What does "Your system configuration does not match your Evolution configuration" mean?
    6. Why does the Calendar (Addressbook, etc) not show up properly after I compiled Evolution myself?
    7. What is "Evolution Data Server" (EDS)?
    8. Why is Evolution offline when my net connection is working?
    9. How can I change my keyboard shortcuts?
    10. Is there a way to move the icons around on my toolbar?
    11. How can I decide to show only text, only icons or text and icons in my toolbar?
    12. How can I display the buttons to switch between components?
    13. Why is there no "Edit | Plugins" menu?
    14. Releases and Downloads
      1. Which Evolution version should I use?
      2. Does a version for Apple(R,TM,C,whatever) Mac OS(R,TM,C,whatever) exist?
      3. Does a version for Microsoft(R,TM,C,whatever) Windows(R,TM,C,whatever) exist?
      4. Where can I get Evolution for Sun(R,TM,C,whatever) Solaris(R,TM,C,whatever)?
      5. Where can I find help to compile Evolution from source?
      6. Is there an easy way to set up Evolution's configuration information on many computers?
    15. Starting Evolution
      1. Am I forced to set up an email account when I start Evolution for the first time?
      2. How can I open up an email composer window from the terminal window?
      3. Why can Evolution not be started from KDE, but from GNOME
  4. Interoperability
    1. Where does Evolution store my data?
    2. How can I use local folders of Evolution with other Mail User Agents (MUAs)
    3. How can I completely backup evolution?
    4. How can I transfer all my Evolution data from an old home directory to a new home directory?
    5. How can I set the default browser in Evolution?
      1. Setting the default browser using gconftool (GNOME 2.4 or later)
      2. Setting the default browser using gconftool (GNOME 2.0/2.2)
    6. How can I launch Evolution from my browser when I click on an email link?
    7. To which file formats can I export my calendars and tasks?
    8. To which file formats can I export my contacts?
    9. Why does evolution-addressbook-export not work?
    10. How can I import my emails from KMail to Evolution?
    11. How can I import my contacts from Mozilla to Evolution?
    12. How can I migrate my mail from Outlook to Evolution?
    13. How can I import my contacts from Outlook to Evolution?
    14. How can I import .NK2 files?
    15. Syncing
      1. Can I synchronize my Evolution contacts and Empathy?
      2. Can I synchronize my Evolution contacts and Pidgin?
      3. Can I synchronize Evolution with a Kolab2 server?
  5. Evolution Exchange (formerly known as Connector)
    1. Why can't I connect to Exchange?
    2. Where do I add the user name and the OWA URL in the setup dialog?
    3. How can I access other users' Exchange calendars?
  6. GroupWise
    1. I cannot see Groupwise calendars and address books. Only mail appears. Why?

Mail

Questions regarding the mailer and composer, for example junk mail, encryption or spell checking. Please note that desktop integration issues (for example setting the preferred browser and launching evolution from a browser) are part of the interoperability section.

General

I cannot see some emails, but they must be there.

Some possible reasons:

  • You use filters on incoming (or outgoing) messages that move your messages automatically to another destination.
  • Check your search view in the search bar right above the message list. Perhaps the "Show" dropdown list is set to any filter like "Read Messages", or the text input filed contains some value.
  • If you cannot see any emails at all in a folder, check if you haven't maximized the message preview (so the message list pane is hidden). Try to click "View | Preview | Show Message Preview".
  • Just to be sure: Click "Edit | Show Hidden Messages".
  • Take a look into Evolution's Junk folder. Messages that are marked as Junk disappear from the original folder and are only displayed in the Junk folder.
  • Check your default folder under "Edit | Preferences | Email Accounts | Edit | Defaults". Perhaps it is set to some other folder then the folder you thought of.

If this specially refers to an IMAP account and you upgraded Evolution to version 2.4, and you are using a Cyrus IMAP server, then try to change your account settings to "Show subscribed mails only". Then use "Folder | Subscriptions" to subscribe to your Inbox and any other folder. You might need to restart Evolution in between. This bug is fixed was Evolution 2.4.2.1 and later.

How can I update/refresh folders on my mail server?

Sometimes you want to make sure the local cache for a folder is in synch with the version on the mail server. In versions prior to 2.12, you have to do this by changing to another folder and then back again. From 2.12 onwards, Folder->Refresh or F5 does the job. Double-clicking on the folder name also works.

How I can update/refresh Search folders (formerly called "vFolders")?

Refreshing a Search folder by a command is not possible (see https://bugzilla.gnome.org/show_bug.cgi?id=257582). However, you should get an updated view by going to another folder and then going back to your Search folder.

I deleted a bunch of mail but my mailbox is just as big as before. Why?

On IMAP servers Evolution deletes mail by marking it but doesn't free the space until you either Expunge the folder (Folder->Expunge or Ctrl-E), or expunge all folders (File->Empty Trash). For consistency, it also does this on other types of account.

I copied some messages to another folder but when I unselect View->Hide Deleted Messages I see they're still there. Why?

On IMAP servers, Evolution moves messages by copying and deleting (IMAP has no "move" operation). Deleting means "mark for deletion" so the original messages are still there until you do an Expunge or Empty Trash (see previous question). For consistency, it also does this on other types of account.

Why is the "Send & Receive" button not working?

If the Send & Receive button is greyed out then you may be offline. To go online, click "File > Work online" and you should now be able to click the Send & Receive button.

Why do I have two Trash folders for the same account?

If you use another email client as well as Evo, you may have created a physical Trash folder to hold deleted mail. Evolution's Trash is a search folder (or vFolder), i.e. it doesn't physically exist but simply collects the marked-for-deletion messages in other (physical) folders. Evolution's Trash has a special icon while the other Trash folder looks like any folder, so you can tell them apart. Note that the same principle applies to Junk, i.e. the Evolution Junk folder is also a search folder.

Why do my mail filters not work?

Generally, be aware of the fact that the order of your filters is important. If your very first filter has a "Stop processing" rule, all the other filters will be ignored by the emails that match to this first filter rule. If you want your filters to apply automatically and you are using an IMAP account, make sure you have enabled "Apply filters to new messages in INBOX on this server" under "Edit | Preferences | Email Accounts | Edit | Receiving Options | Options". Also, filters depend on the "new" flag which will be set only when a particular mail is fetched from server for the first time. If any other mail client is used to check mail before Evolution, Evolution's filters may not work automatically.

How can I see what my filters are doing?

You can enable filter logging by editing your GNOME configuration. The relevant gconf keys are:

/apps/evolution/mail/filters/log = true

/apps/evolution/mail/filters/logfile = "/path/to/logfile

Unfortunately there is currently no GUI feature in Evolution to access this functionality directly. You have to edit the Gconf database, preferably by using one of the specialized configuration editors such as "gconf-editor". Make sure to change "/path/to/logfile" to a real value, it is just an example path. Unfortunately the log is written buffered and only written to the file when, for example, Evolution ends. Monitoring the file with something like tail -f /path/to/logfile will not show any output.

Why do I get the message "No provider available for protocol email."?

This can happen if you have just installed Evolution on a new machine and have copied the file named filters.xml, so your filter rules are suffering from a version mismatch with Evolution. Since the filters refer to accounts directly, and accounts all have a unique ID number, you get the above error if it cannot find the account anymore, so you either have not copied the account settings or they have been changed in the meantime. To fix it, edit your filters and re-select the folder for each Copy/Move filter.

Advanced users may also be interested in the explanation how to keep the Evolution filters in sync on multiple machines by Thomas Vander Stichele.

How can I get informed of new mail arriving?

Since Evolution 2.2, a panel notification applet via D-BUS exists. Evolution itself is only able to play a sound file or to beep. Go to "Edit | Preferences | Mail Preferences | General | New Mail Notification". Note that esound must be running to be able to hear your sound file. Evolution 2.12 will support a notification area icon to inform you about new messages.

Does there exist a plugin to remove attachments from mails?

Yes. It is available at evolution-remove-attachments plugin. Works until version 2.28.

Why does new junk mail automatically get marked as read?

This behavior only exists in versions 2.26.1 and earlier of Evolution. From 2.26.2 on, junk mail remains in unread status.

For 2.26.1 and earlier, both for the trash and the junk folder, one can enable displaying the number of ALL messages in the preview pane (in brackets after the folder name) by using the environment variable EVOLUTION_COUNT_TRASH=1 when starting Evolution from a terminal window.

Why does Evolution download duplicate emails? How can I get rid of them? Why does Evolution reload old mails from server when "Leave a message on the pop server" is activated?

There are several possible reasons when this happens:

  • You have got several copies in your mailbox
  • The mail server supports the UIDL extension yet changes the message UIDs each session
  • The mail server does not support UIDL (which means Evolution has to generate UIDs using md5sums of the message headers) but the server changes the message headers after download (usually adding a Status: or X-Status: header - Evolution's md5sum ignores these, but Evolution may be missing other headers that this particular server munges)
  • The files $HOME/.evolution/mail/pop/cache-* are not writable

Many distributions also provide a plugin (e.g. the package is named "evolution-remove-duplicates" in the Fedora distribution, or "evolution-remove-duplicates-plugin" in Ubuntu). If you have a technical background the plugin source code is also available at http://www.gnome.org/~carlosg/stuff/evolution/ which requires having installed the devel-packages for evolution (and evolution-plugin if your distro ships the plugins in a separate package).

Can I request a read receipt?

Evolution 2.4 and later supports requesting a read receipt. Enable the option "Insert | Request Read Receipt" in the email composer's menu. To configure what to do when other people send you a request for a receipt, go to "Preferences | <account> | Defaults".

Why do I get an error "Summary and folder mismatch, even after a sync"?

If you get an error pop up like: "Error while Expunging folder. Error storing `~/.evolution/mail/local/Inbox (mbox)': Summary and folder mismatch, even after a sync.". Try the following operations:

  • Stop evolution completely with the command "evolution --force-shutdown"
  • Remove the corresponding files with the file ending ".ibex.index", in this example you should remove the file "~/.local/share/evolution/mail/local/Inbox.ibex.index".
  • Restart evolution, it will be slow to come up because it recreates the indexes.

These instructions are for Evolution 2.30 and later. Some earlier versions also had files of the form *.ev-summary, which should also be removed. For your interest, this is filed as https://bugzilla.gnome.org/show_bug.cgi?id=550414 As a side effect of removing the summary, you will lose locally stored mail labels. Note: A less brutal method is suggested in comments 154 and 155 of the above bug report. This preserves the labels.

How can I change the default location of my mail folders?

Note that this is not recommended. Evolution stores its mail data in $HOME/.evolution (except account information and passwords). So if you like to change the location for example to a removable USB memory stick, the best way would be to setup a new account type, e.g. a maildir, and point it to the USB location. You can then use filters to make all POP mails go there, and the Sent and Drafts folders can be overwritten to also point there. The only thing which cannot move is the Outbox.

Is "Edit As New Message" only available from the "Sent" folder?

This limitation has been removed in Evolution 2.12 and later version.

Why does Evolution not download images in emails sent by people that are in my address book?

Assuming you have activated "Load images if sender is in address book" under "Edit | Preferences | Mail Preferences | HTML Mail | Loading Images", the address book has also to be marked as an autocompletion folder, otherwise it is not searched. This can be achieved under "Edit | Preferences | Autocompletion".

How can I change the default application email attachments are opened with?

How can I add applications email attachments should be opened with?

There is a solution described at http://forums.fedoraforum.org/archive/index.php/t-26875.html

Evolution supports "References:" and "In-Reply-To:" headers. "Thread-*" headers are not supported.

Why does IMAP not work at all?

Make sure the file /etc/services has "imap" listed.

Why do my emails not get sent?

There can be several reasons. Check all recipient addresses in all mails in your outbox - if the first message contains a wrong mail address, all the other messages do not get sent either. Also check your SMTP settings (the settings where you define which server to use to send emails) under "Edit > Preferences > Mail Accounts > Edit > Sending Options" make sure to have entered the correct server address and a correct authentification method that is supported by the server.

If the Send & Receive button is greyed out then you may be offline. To go online, click "File > Work online" and you should now be able to operate the Send & Receive button.

How can I access my GMail POP account?

NOTE: You must first login using https://gmail.com/, click Settings, then Forwarding and POP, then enable POP.

Incoming Server

  • Server Type: POP
  • Server: pop.gmail.com (optional: use pop.gmail.com:995 to specify the port)
  • Username: username@gmail.com (your entire e-mail address, including the @gmail.com suffix)

  • Use Secure Connection: SSL encryption

Outgoing Server

  • Server Type: SMTP
  • Server: smtp.gmail.com
  • Server requires authentication: yes
  • Use Secure Connection: TLS encryption
  • Type: PLAIN
  • Username: username@gmail.com (your entire e-mail address, including the @gmail.com suffix)

  • NOTE: You might find that if you already have email in your out box, your account settings will not apply to those. If this is the case, compose a new email and delete the ones in your out box.

Why does Evolution not display exotic / umlaut / accented characters in received emails?

If the email program of the sender is broken or misconfigured, plain text emails sent do not include information about the character encoding used. If you receive such messages, change the character encoding from "Unicode" to an appropriate one (for example "Western European") by choosing "View | Character Encoding" from the main menu. You might have to guess which encoding is the "appropriate" one. You have to make this change every time you view the message.

Why does Evolution not correctly display some HTML emails?

If an HTML mail is not correctly displayed in Evolution it might be that the formatting is specified as CSS. CSS is currently not supported by gtkhtml (the part that Evolution uses to display HTML). This will likely be fixed in version 3.2 or 3.4 when Evolution will use WebKit instead of gtkhtml. For developers only: There is a branch named "webkit" in Evolution's code repository to try out and your feedback is welcome.

How can I add people automatically to my contacts?

You can add people automatically to your contacts if one replies to them. Enable the plugin "Automatic contacts" by going to "Edit | Plugins". Then go to "Edit | Preferences | Mail Preferences | Automatic Contacts | Automatic Contacts" and enable "Automatically create entries in the addressbook when responding to email".

I upgraded Evolution - where are my icons gone? I only get red crosses...

Make sure that you have installed gnome-icon-theme and hicolor-icon-theme. Also make sure that gnome-settings-daemon is running. If you are using Evolution under KDE, add a line to start the gnome-settings-daemon before startkde in your .xsession file. For Evolution version 2.x also try executing gtk-update-icon-cache from a command line console.

Why does Evolution hang each time it tries to poll my Unix Mail Spool?

Go to "Edit | Preferences | Mail Accounts | Edit | Receiving Email | Server Type" and change "Standard Unix mbox spool or directory" to "Local delivery". Now Evolution will not hang each time it tries to poll /var/spool/mail for new emails and needs to refresh itself, and you will also have an empty /var/spool/mail as it will get fetched by Evolution automatically and transferred according to your filter rules.

Why does the message scroll to the bottom in the preview pane?

You have Caret Mode enabled. Click on View -> Caret Mode or simply press <F7> key to disable it. This bug is fixed since version 2.12.

Can I minimize the Evolution window to the system tray?

GNOME includes a notification area to inform the user about some special changes or events. It is not a system tray to minimize applications to. However, you can abuse the notification area to become a system tray by using external software (e.g. http://alltray.trausch.us/).

Error message "Failed to append to..." after sending message

If the error message "Your message was sent, but an error occurred during post-processing. The reported error was "Failed to append to mbox:///home/user/.local/share/evolution/mail/local#Sent: Cannot get folder 'Sent': folder does not exist. Appending to local 'Sent' folder instead."." is shown, you can fix the problem by editing your default folder settings:

Edit > Preferences > Mail Accounts > Edit > Defaults > Folder for sent messages.

This bug is fixed in Evolution versions higher than 3.0.2 (stable series) and 3.1.3 (unstable development series). If this is not the case, please add a comment to the corresponding bug report.

Composer

Why cannot I reset word wrap setting for outgoing mails at 72 characters?

Sorry, the value is hardcoded. You would have to compile Evolution from source yourself to change it. To avoid line breaks within a paragraph, mark the paragraph and choose "Format > Paragraph Style > Preformatted" in the mail composer.</p>

How can I set/change the default signature?

Go to "Edit | Preferences | Mail Accounts | Edit | Identity" and change "Signature" to something else.

How can I forward a message with its attachments?

Click "Message | Forward as..." and choose "Attachment", so the forwarded email and its attachments gets attached to your email. If you want to have this setting by default, set "Edit | Preferences | Composer Preferences | Forward Style" to "Attachment".

Can I change/personalize the "On <date>, <person> wrote:" string when replying?

Currently you can only change this if you compile Evolution from source yourself.

Why does Spellchecking not work?

From Evolution 2.24 on, you need to install the enchant package and also the hunspell package for your language.

The following instructions apply only to versions prior to Evolution 2.24:

Make sure you have gnome-spell >= 1.0.5, aspell and aspell-XX (where XX is your locale, for example aspell-en for US English or aspell-en-uk for British English) installed, depending on your distribution package system. Evolution does not use myspell, ispell or the OpenOffice.org dictionaries. Then go to "Edit | Preferences | Composer Preferences | Spell Checking", and enable the available languages. Please also note that many languages need gnome-spell >= 1.0.7 to be supported by Evolution. You can also check gnome-enabled dictionaries by using gconf-editor. The GConf key /GNOME/Spell/language should contain a space-separated list of the languages you have enabled (i.e. en-US es for US english and Spanish). Also note that aspell-0.6* application is not compatible with aspell-0.5* dictionaries. Either upgrade your aspell dictionaries or downgrade your aspell application, and the problem should go away. If all these suggestions do not solve your spellchecking problems, you could also try the hard way: Shut Evolution down by closing Evolution and then using the command evolution --force-shutdown. After that, run gconftool-2 --unset /GNOME/Spell/mtime. Now restart Evolution and check the dictionaries list, it should be updated correctly. If all this does not help, remove the file $HOME/.gconf/GNOME/Spell/%gconf.xml so all your spellchecking settings get deleted. The file gets recreated and according to some users on the Evolution mailing list, spellchecking should work again.

How can I remove words I have added to the Spelling dictionary?

The following instructions apply only to versions prior to Evolution 2.24:

Evolution uses the dictionaries of aspell. the words you have added to the spellchecker are stored in $HOME/.aspell.$LANG.pws (where $LANG is your language setting, you can find out your language setting by using the command echo $LANG for example). So this should be the steps to remove words from the personal aspell dictionaries:

  • Remove the offending line from $HOME/.aspell.$LANG.pws
  • Decrease the counter at the end of the first line by the number of lines you just removed.

How can I have smaller fonts?

If you have for example a small monitor, you can change the font sizes and also disable the setting "Show icons in menus" in System > Preferences > Appearance > Fonts, or by running "gnome-appearance-properties" from a Terminal window.

I have a small screen / netbook and some windows are too large, what can I do?

You could use the Evolution Express version which is targeted for mobile and small-screen devices. It is included from Evolution version 2.30 on and can be enabled by starting "evolution --express" from the terminal window.

Why is my font too small when composing emails in Evolution in KDE?

Make sure you have gnome-control-center and gconf-editor installed. Run gconf-editor and change the following key values:

  • desktop->gnome->background->draw_background (uncheck)

  • apps->gnome_settings_daemon->start_screensaver (uncheck)

  • apps->nautilus->preferences->show_desktop (uncheck)

  • Perhaps you also have to play around with some GNOME settings like dots per inch, mouse settings, keyboard repeat, etc. to prevent the gnome daemon from changing KDE settings.

Then run "gnome-appearance-properties" (GNOME 2.18 and earlier: "gnome-font-properties") to set your fonts (it will start the settings daemon) Now the final step it to ensure that the gnome-settings-daemon starts up automatically when starting up KDE (the KDE session manager will not do this for you) - or the fonts will be incorrect anyway. Go to $HOME/.kde/Autostart and create a file called gsd.desktop and put the following lines into that file:

[Desktop Entry]

Name=gnome-settings-daemon

Exec=gnome-settings-daemon --oaf-activate-iid=OAFIID:GNOME_SettingsDaemon

Terminal=false

Type=Application

How can I search for emails with an explicit type of attachment (e.g. a PDF document)?

There currently is no way to do this.

Is it possible to have separate individual pop accounts?

This is not possible, Evolution only has one unique inbox for incoming email. Either use IMAP instead of POP or move incoming emails into different folders by setting up filters: set up a new folder and create two subfolders (for incoming and for sent mail of that account). Now set up an incoming filter ("Edit > Message Filters...") to move incoming mail to the incoming folder by filtering on the recipient's address and an outgoing filter to move outgoing mail to the sent folder by filtering on the sender's address.

See https://bugzilla.gnome.org/show_bug.cgi?id=447425 for technical discussion (do not add "I want this too" comments as it is a technical bug tracker and not a wishlist forum).

Spam/Junk

Does Evolution support spam checking?

Since version 2.0, Evolution uses SpamAssassin for spam checking. Since version 2.4 SpamAssassin is optional, so make sure you have enabled the "Spamassassin junk-plugin" under "Edit | Plugins". Since version 2.12 you can also use Bogofilter instead of SpamAssassin.

Why does Evolution not automatically filter for spam?

First of all, make sure that SpamAssassin is installed and the sa-plugin enabled (see "Edit | Plugins"). Make sure you have enabled "Check incoming mail for junk". You can find this option under "Edit | Preferences | Mail Preferences | Junk | General". This setting only refers to POP and Local delivery. If you use IMAP, make sure you have enabled "Check new messages for Junk contents" under "Edit | Preferences | Mail Accounts | Edit | Receiving options | Options".

Also, the Bayes filters of SpamAssassin and BogoFilter need to be trained. The default SpamAssassin rules work from the very first message, as do the network tests. The Bayes filter of SpamAssassin needs to learn 200 Spam and Ham each, before kicking in (default install). Note: "Learn", not identify. Messages are learned either by manually classifying them, or if a certain threshold is reached (which is more extreme than the line between Spam and Ham).

If you have installed SpamAssassin 3.0 or later, you will need Evolution 2.6 to successfully use it, due to https://bugzilla.gnome.org/show_bug.cgi?id=325210.

Can I use another program than spamassassin for spam checking?

Since version 2.12, Evolution also provides built-in support for Bogofilter. You can try to pipe your incoming messages to other programs by setting up a filter. Since Evolution 2.4, using http://spamassassin.apache.org/SpamAssassin has become optional (you can disable the "SpamAssassin junk-plugin" under "Edit | Plugins") and could be easily replaced by other spam checking plugins.

Can I set up a whitelist filter on my own?

There is no included way in Evolution. A Perl script for this has been published for this at http://lists.ximian.com/archives/public/evolution/2004-February/035339.html. Use it at your own risk.

Encryption

Which encryption standards are supported by Evolution?

Evolution supports GPG/PGP Signing, GPG/PGP Encrypting, S/MIME Signing and S/MIME Encrypting.

How can I install my GPG/PGP key and have it sign emails automatically?

Assuming that your key already exists in (for example) $HOME/.gnupg, go to "Edit | Preferences | Mail Accounts | Edit | Security" and add your key ID into the text field, for example <mail@example.com> (also including the brakets!). Set the options to what you like to (hint: it makes sense to enable "Always encrypt to myself when sending encrypted mail" so you can reopen your sent messages again). Now you can choose to "PGP Sign" and "PGP Encrypt" in the menu option "Security" in a new email composer window. To generally get started with GnuPG, check the documentation on http://gnupg.org or grab a book about that. Managing GPG/PGP is beyond the scope of Evolution.

Why does Evolution attach a .asc-file to my GPG signed emails?

When you sign emails, the GPG signature is embedded in a .asc file, this is called Outline PGP (or PGP/MIME). It is not embedded in the header/footer of the email because Inline PGP is currently not supported by Evolution, but Matt Brown is working on this currently. By the way, Outline PGP has several advantages over Inline PGP (the charsets are always defined, attachments are also encoded and part of the fingerprint).

I receive emails beginning with PGP signatures, what can I do?

This is Inline PGP. Receiving it is supported by Evolution, but Inline PGP is not recommended. Outline PGP has several advantages over Inline PGP (the charsets are always defined, attachments are also encoded and part of the fingerprint). Evolution fully supports Outline PGP (or PGP/MIME) where GPG/PGP signatures are embedded in a .asc file that is attached to the message.

Why cannot I open an encrypted message sent by myself?

Make sure that you have enabled "Always encrypt to myself when sending encrypted mail", otherwise it will only be encrypted to the recipient. You can find this option under "Edit | Preferences | Mail Accounts | Edit | Security".

Can I set automatical encryption to explicit contacts?

No, currently you can only enable "Always sign outgoing messages when using this account" in "Edit | Preferences | Mail Accounts | Edit | Security".

How can import GPG keys automatically from within Evolution?

If you receive a signed GPG/PGP message from someone and you do not yet have his public key in your GPG/PGP keyring. You can make GPG automatically download and add unknown GPG/PGP keys of received messages by adding the following two lines to the file $HOME/.gnupg/gpg.conf:

keyserver hkp://subkeys.pgp.net

keyserver-options auto-key-retrieve

The actual link (URI) to the keyserver is only one example and may be different - you can also choose other servers.

How can I manage my keys?

Currently there are no plans to support key management within Evolution. Please do use external applications for this, like Seahorse.

How can I reset my Master Password (NSS User Private Key)?

shutdown evolution: $ evolution --force-shutdown. Then go to cd ~/.evolution, move the files cert8.db, key3.db and secmod.db out of the directory (to somewhere else e.g. a backup directory). Start evolution again and go to edit->prefs->certificates->import. Now you can import an new S/Mime-certificate and you will be prompted for a new Master Password.

Calendar

Questions regarding the calendar. Please note that you importing and exporting data from/to other programs is part of the interoperability section.

Why do I get wrong alarm popups in the calendar?

Make sure that both in Evolution and on your system, the timezone has been set properly. This can also happen if the Dalight Saving Time in your region has been recently changed, if so, please file a bug

Can Evolution read and write to WebCal/CalDAV?

Since version 2.2, Evolution supports read-only access to shared calendars on the web (WebCal). Evolution 2.6 provides full CalDAV support. The supported protocols are WebDav, SSH, FTP, secure WebDav and windows share.

How can I use the weather plugin?

You can add a weather calendar since Evolution version 2.2. Make sure that this plugin is enabled under "Edit | Plugins". Then select "File | New | Calendar" from the main menu and choose "Weather" as the type.

Why are there only US town available for the weather plugin?

This is a known issue and has already been filled as bug #351563

Why are the meeting invitations I receive invalid?

If you get invited to meetings via Exchange, get an email containing a vCalendar/VCF file attachment, click on the attachment icon and get the error message saying "The item in the calendar is not valid. The message does contain a calendar, but the calendar contains no events, tasks or free/busy information.", you should disable the "Itip Formatter" plugin by going to "Edit | Plugins". After that, meeting invitations should display correctly.

How do I change the color of my calendars and tasks?

In the Calendar component, right click on the calendar in the top-left tree and click on Properties. Select a suitable color in the properties window. Similarly, change the color of the task from the "Tasks" component.

Why are my events displayed in Evolution, but not in the gnome-panel clock applet?

If you compile yourself, make sure that gnome-panel is built with "USE=eds".

General Questions

General questions about Evolution like available releases and downloads, problems when starting evolution, crashes and problems with the shell. This section also includes questions that do not fit into the other sections. :-)

Evolution always crashes when I start it, what can I do?

First, try to start Evolution with a component explicitely set, rather than picking up the last used one (the mailer, presumably), by running evolution -c tasks which will start Evolution with the Tasks component. If it is the Mailer component crashing, a common cause is a particular mail that crashes while being rendered. To prevent rendering of the mail, you can disable the preview pane and set the message display to 'source', which will display the raw message. One can disable the preview pane by running gconftool-2 --set /apps/evolution/mail/display/show_preview --type bool 0

Why does Evolution always crash?

If you want to help us finding out the reason, please take the time to submit a bug report by using Bug Buddy (which should automatically open up a window) or in Bugzilla at https://bugzilla.gnome.org. Try to fill in as much detail as you can regarding the circumstances that lead to your problem, so it becomes easier for us to find out what is going wrong and to fix it. Do not be discouraged if you do not hear from us right away. If you file a bug report about a crash directly in Bugzilla at https://bugzilla.gnome.org, submitting a stacktrace (as described in http://www.gnome.org/projects/evolution/bugs.shtml) is also very helpful for the developers in order to reproduce the crash.

Evolution has frozen / has crashed, what shall I do?

You can kill Evolution by running the command evolution --force-shutdown (you need an X display to do this). If possible, also submit a bug report (see above).

If you're remotely logged in w/o X, you can call ${libexec}/evolution/2.12/killev

How do I debug Evolution?

You can get started by looking at: http://projects.gnome.org/evolution/bugs.shtml

What does "Your system configuration does not match your Evolution configuration" mean?

This means that the system configuration is not what it should be for the application to run well. To fix this, you must be root and edit the file /etc/bonobo-activation/bonobo-activation-config.xml by adding the line

"<item>$PREFIX/lib/bonobo/servers</item>"

in the <searchpath> section. After this, kill the process "bonobo-activation-server" and restart Evolution.

Why does the Calendar (Addressbook, etc) not show up properly after I compiled Evolution myself?

The components come as DBus Services. Your DBus daemon needs to know how to start these services. If you compile Evolution yourself, i.e. by using jhbuild, the .service files are installed in $PREFIX/share/dbus-1/services. To not interfere with your regular system, you want to spawn a new dbus-daemon, which picks up the new services, before you run Evolution. To run a new dbus-daemon, do a dbus-launch --config-file=/opt/gnome2/etc/dbus-1/session.conf bash where $PREFIX/etc/dbus-1/session-local.conf is a file containing the following (remember to change $PREFIX!):

<!DOCTYPE busconfig PUBLIC "-//freedesktop//DTD D-Bus Bus Configuration 1.0//EN"
 "http://www.freedesktop.org/standards/dbus/1.0/busconfig.dtd">
<busconfig>
    <servicedir>$PREFIX/share/dbus-1/services</servicedir>
</busconfig>

What is "Evolution Data Server" (EDS)?

Evolution Data Server is a personal data server, not a multi-user server. It is meant specifically as the Evolution data storage daemon, it is not a replacement for Exchange or Opengroupware.org. By releasing Evolution 2.0 (and Evolution Data Server 1.0), Evolution has been split into the frontend (called Evolution) the user interacts with, and a backend database (called Evolution Data Server) which provides interfaces and functions for other programs to interact with Evolution. For example, Gaim can synchronize its data with Evolution Data Server and Evolution's tasks and appointments can be displayed by the GNOME clock.

Why is Evolution offline when my net connection is working?

You may have started Evolution with the "--offline" command-line option.

If this isn't the case and Evolution normally works but has suddenly stopped connecting, you may have unintentionally clicked on the connection icon in the lower left corner. When connected, the icon resembles a pair of sockets joined together. If the sockets are open, there is no connection (and the Send/Receive button is grayed out). Click on the icon to change its state.

If the problem persists and you are sure you haven't clicked the icon, but you can still reach the network from other apps on your system (browsers, FTP, Ssh, ping etc.) it may be that NetworkManager (NM) is not properly configured. Many Linux distributions now use NM to manage their connections, and if it's installed Evolution will use it to detect if the network is up. However NM can be installed but not properly configured, leaving the network working but not detectable by Evolution. (Note that some other GNOME-based apps, e.g. Firefox, may also fail for the same reason.) The solution is to configure NM to manage your network interface. This is usually easy to do but is outside the scope of this FAQ. For more information seek help from your distribution support forums, mailing lists etc.

How can I change my keyboard shortcuts?

In GNOME 3, open dconf-editor, navigate to /org/gnome/desktop/interface, checkmark "can_change_accels", start Evolution 3.0, hover your mouse cursor over the menu item for which you want to add or change the accelerator, type the shortcut you want.

For GNOME 2.30 or 2.32, use gconf-editor instead of dconf-editor and follow a similar procedure.

Is there a way to move the icons around on my toolbar?

You could try editing the XML files in ${prefix}/share/evolution/VER/ui/ and re-arrange them there (VER is the Evolution version number). There is no other way to do this, sorry.

How can I decide to show only text, only icons or text and icons in my toolbar?

This is a GNOME wide setting. Either you can edit it in "System > Preferences > Appearance", or by running "gnome-appearance-properties" from a terminal window. Another way for technical users is to edit the GConf key /desktop/gnome/interface/toolbar_style by using gconftool-2 or gconf-editor.

How can I display the buttons to switch between components?

In the left bottom corner you can display buttons to quickly switch between components (e.g. from mailer to calendar). Disable "View | Switcher Appearance | Hide Buttons" to display them.

Why is there no "Edit | Plugins" menu?

It seems like you are using a distribution which provides a separate package for the plugins, e.g. for Debian or Ubuntu, you have to install the package "evolution-plugins".

Releases and Downloads

Which Evolution version should I use?

Even numbers after the dot (e.g. 2.30) are stable releases, odd numbers (e.g. 2.31) are unstable development releases. If you just want the program to work and to be reliable, use the latest stable release. If you want to help the developers finding bugs and like to watch the development of new features, try the unstable version at your own risk.

Does a version for Apple(R,TM,C,whatever) Mac OS(R,TM,C,whatever) exist?

There was a build of Evolution 2.6 available which Novell did not provide official support or maintenance for. However the download location does not exist anymore.

Does a version for Microsoft(R,TM,C,whatever) Windows(R,TM,C,whatever) exist?

An Evolution 2.32 rpm (which includes an installer but needs to be opened via an application that can extract lzma archives) for Windows is available at http://fridrich.blogspot.com/2010/05/experimental-evolution-installer-for.html. See that blog entry for more information. An unofficial Evolution 2.28 binary for 32-bit Windows is available at http://www.dipconsultants.com/evolution/

Where can I get Evolution for Sun(R,TM,C,whatever) Solaris(R,TM,C,whatever)?

Old packages for the version 2.8 (not recommended) are available at http://www.blastwave.org/

Where can I find help to compile Evolution from source?

You can contact the mailing list or ask in the IRC channel #evolution on irc.gimp.net.

Is there an easy way to set up Evolution's configuration information on many computers?

In the hope of automating mass deployments of Evolution, Evolution GConf Tools were written. A tarball is available at http://people.redhat.com/dmalcolm/evolution-gconf-tools, also see GConfTools for more information. The Exchange plugin will be included in this package, after bug #337972 has been fixed.

Starting Evolution

Am I forced to set up an email account when I start Evolution for the first time?

You must set up an email account when you start Evolution for the first time, it is not possible to only use the calendar, tasks and/or contacts, and it is not planned to change that (see https://bugzilla.gnome.org/show_bug.cgi?id=235022).

How can I open up an email composer window from the terminal window?

The syntax for writing an email is for example

evolution mailto:recipient@example.com?cc=cc@example.com\&subject=bla\&body=foo\&attach=/home/joe/file.jpg

Make sure you escape & by using a \ in front of it.

Why can Evolution not be started from KDE, but from GNOME

Evolution is a GNOME application and should normally work perfectly under KDE if you have the required GNOME libraries installed. If you start Evolution under KDE from shell/console/terminal prompt/commandline and get errors about QPixmap and QPainter, it is very likely a theme problem. Try to not use gtk-qt, try a different theme under KDE.

Interoperability

Questions regarding where Evolution stores its data and how to backup Evolution, importing and exporting data from/to other programs, syncing data between Evolution and handheld devices/PDAs, and also desktop integration (setting the preferred browser and launching evolution from a browser).

Where does Evolution store my data?

Evolution stores your data in $HOME/.evolution/, your account settings in $HOME/.gconf/apps/evolution and your passwords in $HOME/.gnome2_private/Evolution. The passwords are not stored encrypted, just base64 encoded. SSL Certificates are stored in $HOME/.camel_certs, and if Evolution crashed while you were writing an email, there could even be a file $HOME/.evolution/.evolution-composer.autosave-123456 (where 123456 is some string). Note: If you run Evolution 2.8 or older, the file will be at $HOME/.evolution-composer.autosave-123456.

Note: If you run Evolution 2.32.0 or later version, ~/.evolution directory will be gone and the files will be partitioned into three base directories which are by default:

$HOME/.local/share/evolution

The user's data files

$HOME/.config/evolution

Various configuration and state files

$HOME/.cache/evolution

Disposable data caches

How can I use local folders of Evolution with other Mail User Agents (MUAs)

The default local folder implementation (for folders under "On This Computer") uses mbox(5) format, in which all the messages at the top level of each folder are kept contiguously in a single file, supplemented by some summary and index files. This structure lives under ~/.evolution/mail/local/. For every mail folder foo, some or all of the following files exist:

foo

foo.cmeta

foo.ev-summary

foo.ev-summary-meta

foo.ibex.index

foo.ibex.index.data

foo.sbd

The file foo is just plain old mbox(5) format and you may access it (carefully, and preferably read-only) with a MUA which understands mbox format, i.e. nearly all of them. For example with 'mutt':

$ mutt -R -f ~/.evolution/mail/local/foo

You should only do this when Evolution itself is not running. Note that any of the supplementary files can be removed and Evolution will reconstruct them next time it runs. You can also grep the file for text strings or addresses for use in the normal UNIX world.

The foo file contains only messages. If the foo folder contains other folders the contents of the foo.sbd directory recursively look like the above list.

How can I completely backup evolution?

If you are using evolution version 2.22 or later, ensure the "Backup and Restore" plugin is enabled in "Edit -> Plugins -> Backup and Restore". Then use "File->Backup Settings" to create a backup. You can use "File->Restore Settings" to restore a backup.

For Evolution version 2.20 or earlier:

First of all, shut Evolution and its background processes (Evolution Data Server, Evolution Alarm Notify) completly down by using evolution --force-shutdown so no information gets lost/altered when backing up. Make sure you are not running gconf (by ps ax | grep gconf for example; you normally have to leave gnome for that and then run gconftool-2 --shutdown). Then, if you are in the home directory (if not, use cd ~), you can easily create a compressed file by using the command tar -cvzf $HOME/evolution-backup.tar.gz $HOME/.evolution $HOME/.gconf/apps/evolution $HOME/.gnome2_private/Evolution $HOME/.camel_certs and can log in back to GNOME. $HOME/evolution-backup.tar.gz is the place and the name of the compressed backup file. This also keeps file permissions. Assuming that the backup file is located in your home directory and you are also in the home directory (if not, use cd ~), you can extract that compressed file by running the command tar -xvzf $HOME/evolution-backup.tar.gz. Make sure Evolution and Gconf were shutdown before (see above).

How can I transfer all my Evolution data from an old home directory to a new home directory?

You have an Evolution installation in one home directory and you want to duplicate that configuration in a new home directory. This may involve moving your data from one computer to another. Keywords: migration, user data, new partition, new computer, new home directory

  1. Completely shut down Evolution on the old machine/home directory:
    1. evolution --force-shutdown
  2. If you've used Evolution on the new computer/home directory, remove its config files:
    1. evolution --force-shutdown
    2. cd $NEWHOME; rm -rf .evolution .gnome2_private/Evolution .camel_certs
  3. Copy the following from the old home directory to the new home directory:
    1. cp -R $OLDHOME/.evolution $NEWHOME
    2. cp -R $OLDHOME/.gnome2_private/Evolution $NEWHOME/.gnome2_private/Evolution # if the old Evolution version is 2.12 or earlier
      1. cp -R $OLDHOME/.camel_certs $NEWHOME
    1. Dump your Evolution settings stored in GConf by running (on the old machine/home directory)
      1. gconftool-2 --dump /apps/evolution > some-file.xml

    2. If for some reason you cannot dump your Evolution settings in GConf (e.g. no access to the old system), copying the data (cp -R oldComputer:$OLDHOME/.gconf/apps/evolution newComputer:$NEWHOME/.gconf/apps/evolution) will do as well, but make sure that this is done while GNOME and the GConf daemon are not running, see below.
    3. On the new computer/home directory, make sure you are not running gconf (by ps ax | grep gconf for example; you normally have to leave GNOME and then run gconftool-2 --shutdown).
    4. Import those settings by running
      1. gconftool-2 --load some-file.xml
    5. Log in to gnome again

How can I set the default browser in Evolution?

The action taken when clicking a link in any GNOME application is a GNOME wide setting. Evolution will just do the same as every other GNOME application. In order to change this behavior, the GNOME settings are the place to go: Open "GNOME Control Center > Preferred Applications > Web Browser"; or simply run gnome-default-applications-properties. If you do not have gnome-control-center installed, for example because you are not using the entire GNOME environment, you can also set your default browser by using gconftool.

Note that you need gvfs installed (or evolution will show a popup saying: “Could not open the link” and “Operation not supported”).

Setting the default browser using gconftool (GNOME 2.4 or later)

You will need GConf (and the gconf daemon running) to set this. If you do not have the GNOME Control Center installed, there is a way to set this using GConf directly: See which values are stored in that sub-tree. Save the output to a file, so you can revert to those settings!

gconftool-2 -R /desktop/gnome/url-handlers/http

gconftool-2 -R /desktop/gnome/url-handlers/https

Now, enter all those values by running the following commands:

gconftool-2 --set --type=string /desktop/gnome/url-handlers/http/command 'mozilla %s'

gconftool-2 --set --type=bool /desktop/gnome/url-handlers/http/need-terminal false

gconftool-2 --set --type=bool /desktop/gnome/url-handlers/http/enabled true

gconftool-2 --set --type=string /desktop/gnome/url-handlers/https/command 'mozilla %s'

gconftool-2 --set --type=bool /desktop/gnome/url-handlers/https/need-terminal false

gconftool-2 --set --type=bool /desktop/gnome/url-handlers/https/enabled true

Note that "https" is *not* set using the "GNOME control center"/gnome-default-applications-properties method mentioned above.

Setting the default browser using gconftool (GNOME 2.0/2.2)

This is basically the as above, but there is only one key to change: "unknown" instead of "http" and "https".

How can I launch Evolution from my browser when I click on an email link?

Use evolution %r in your browser's preferences to start evolution. If you use Mozilla or Firefox, we recommend to get the Mozex extension at http://mozex.mozdev.org.

To which file formats can I export my calendars and tasks?

Since Evolution 2.2, ICS/ICal (ICalendar format), CSV and RDF are supported. Right-click on the calendar (or the task list)that you want to save and choose "Save to Disk" from the context menu.

To which file formats can I export my contacts?

Currently there is only one (not very intuitive) way to export the contacts: Choose "Select all" and then "Save as Vcard".

Why does evolution-addressbook-export not work?

This shell command has been broken (see https://bugzilla.gnome.org/show_bug.cgi?id=269870 if you are interested in its history). As a workaround for Evolution 1.4, start OpenOffice.org and go to "Tools/Data sources etc.". In the general tab, fill in <Name> with any name (e.g. 'test'), under <database type> select 'address book' from the list, under <data source url> select 'evolution address book' from the list. Now go to the Tables tab, check off the tables you want to see and hit Apply/OK to close. In an OpenOffice.org document, hit F4 to open the Data Sources window and you should see your contacts, now select and drag them into your document. This workaround does not work for Evolution 2.0 and 2.2. OpenOffice.org 1.1.x is unable to read Evolution 2.x address books, because OOo is looking in the wrong place. According to the bug report at http://www.openoffice.org/issues/show_bug.cgi?id=34909, it should be fixed in OpenOffice.org 2.0.1. Simply running evolution-addressbook-export does not work, you have to enter/go to the directory first where evolution-addressbook-export is located. You can find evolution-addressbook-export by using the command locate evolution-addressbook-export, if you have locate installed on your computer.

How can I import my emails from KMail to Evolution?

If your KMail folders are set to MBox, you can apparently import them one folder at a time by using "Import" in the "File" menu or just by copying them from the KMail location to the Evolution location. It seems that they were detected as deleted, so you cannot see them. You have to unhide deleted files in the "View" menu and continue from there. If your KMail folders are set to Maildir, set up a mail account in Evolution (a bogus account) and select server type as maildir and point to the appropriate folders. You can also find a script for exporting mail from kmail to Evolution at http://lists.ximian.com/archives/public/evolution/2004-November/040666.html.

How can I import my contacts from Mozilla to Evolution?

There is a script for exporting Mozilla contacts to Evolution at http://www.kudla.org/index.php?wl_mode=more&wl_eid=34.

How can I migrate my mail from Outlook to Evolution?

TODO: Describe for a recent Evolution version.

For older Evolution versions there is a solution available here. Another solution is to use an IMAP server as a temporary repository:

  • Create an IMAP account somewhere with sufficient space for all the mail that will be migrated and a comfortable transfer speed.
  • Open that IMAP account in Outlook.
  • Copy all the mail from Outlook's .pst folders to the IMAP account. The whole folder tree can move with just one drag and drop action.
  • Close Outlook, open Evolution.
  • Open the IMAP account in Evolution.
  • Keep the mail in the IMAP account or do whatever you want with it within Evolution.

How can I import my contacts from Outlook to Evolution?

A python scriptexists for this at http://lists.ximian.com/archives/public/evolution/2004-October/039709.html. Another way to do this is to install Mozilla Thunderbird and get it to import the contacts from the Outlook .pst file and then to export them as LDIF to import it into Evolution. There is also a vCard/VCF to Thunderbird LDIF conversion tool available at http://forums.mozillazine.org/viewtopic.php?p=434405. You can also export to a csv file in Outlook and then use the csv2vcard utility that is shipped with Evolution. At http://www.neotek.hu/en/o2e_en.html there is also a pretty interesting application to convert from Outlook to Evolution generally.

How can I import .NK2 files?

A utility to convert NK2 files to CSV format is available at http://www.nk2.info/. Using this tool, or any other tools which can convert N2K files to CSV/LDIF/VCARD formats, you can import the data into Evolution. CSV import is supported since Evolution 2.6.

Syncing

Can I synchronize my Evolution contacts and Empathy?

This functionality does not exist yet. Related bug reports are https://bugzilla.gnome.org/show_bug.cgi?id=590898 and https://bugzilla.gnome.org/show_bug.cgi?id=567723.

Can I synchronize my Evolution contacts and Pidgin?

This is available since Evolution 2.2. Make sure you have enabled the plugin "Automatic contacts" by going to "Edit | Plugins". Then go to "Edit | Preferences | Mail Preferences | Automatic Contacts | Instant Messaging Contacts" and change your preferences.

Can I synchronize Evolution with a Kolab2 server?

There is a small Ruby hack available that will (two-way) sync the Evolution calendar and contacts against a Kolab2 server at http://www.iti.uni-stuttgart.de/~bartscgr/ambergris/ .

Evolution Exchange (formerly known as Connector)

Questions regarding problems with Evolution Exchange (Connector).

Why can't I connect to Exchange?

First of all, make sure the package "Evolution Exchange" is installed beside Evolution. Make sure the "Exchange plugin" is enabled under "Edit | Plugins". Also, Evolution Exchange only supports Microsoft Exchange 2000/2003 with OWA (Outlook Web Access) turned on (for WebDAV access). If you would like to connect to an Exchange 5.5, 2000, 2003 or 2007 server via MAPI (as would Outlook), install the Exchange MAPI plugin. You can also use the Evolution Brutus Plugin at http://www.omesc.com/node/22. Evolution Brutus supports complete access to your Exchange mail, calendar and tasks. If this still does not work, make sure you use "domain\user" and not "domain/user" in the "Evolution Account Editor > Windows Username".

Where do I add the user name and the OWA URL in the setup dialog?

If you do not see any fields to enter your user name and the OWA URL, most likely the Exchange plugin is not enabled. Please enable it (go to "Edit | Plugins") and try to create the account. You will see the username and OWA URL fields. And you will be able to proceed, once you authenticate.

How can I access other users' Exchange calendars?

Evolution Exchange supports viewing other user's folders of all types. In Evolution 2.4 or later, there should be a menu item called "Subscribe to other user's Calendar", under the "File" option in the Calendar component. In Evolution 2.2, go to Exchange view and subscribe to the other user's folder ("Actions > Subscribe to other user's folder"), then go to the particular view to access the folder you have subscribed to.

GroupWise

Question regarding problems with Novell GroupWise server connectivity

I cannot see Groupwise calendars and address books. Only mail appears. Why?

Please disable your Groupwise account under "Edit -> Preferences -> Mail Accounts". Close Evolution. In a terminal window, enter "export GROUPWISE_DEBUG=1" and start "evolution" in that window. In Evolution, go to "Edit -> Plugins" and make sure that the plugin "GroupWise Account setup" is enabled. Now go to Edit -> Preferences -> Mail Accounts and enable your Groupwise account again. Check if now your calendars and address books are shown. If not, please copy whatever is printed in the terminal window and file a bug in bugzilla.gnome.org, attaching this information.

If Evolution crashes during any of these steps, launch evolution via gdb and report the gdb traces. See http://live.gnome.org/GettingTraces/Details for more information on this.

Apps/Evolution/FAQ (last edited 2013-08-08 22:50:01 by WilliamJonMcCann)