Friends of GNOME FAQ

This page is intended as a resource for those responding to queries about Friends of GNOME, and is not necessarily meant for the public. This may change in the future, though.

Why isn't my name on the list of previous donors?

Currently only PayPal donors are shown on the list. If you donated by cheque, wire transfer through WHS Foundation or any other means, your name will unfortunately not appear.

We hope to improve this in the future.

Can you add/change/remove my name on the list of donors?

Yes, we can make modifications to the list (responder needs to ask TobiasMueller to do this).

(FIXME: it would be good if more people could do this. It happes through the website git repo)

I didn't receive my gift - what happened?

Gifts like t-shirts and mouse pads are sent out after someone has been donating for a year, and there is sometimes a delay in it being sent out.

If your subscription is more than a year old, we can check on the status of your gift. (Responder to ask RosannaYuen to do the check.)

Something is wrong/not working correctly on the Friends of GNOME pages

Issues with the website should be dealt with like other technical issues in GNOME - a bug needs to be filed so it can get fixed.

How do I claim my LWN subscription? / I didn't hear anything about LWN subscriptions

If you opted for a LWN subscription when you signed up, you will be automatically sent an email after you have been donating for approximately a month. This provides instructions how to claim the subscription.

I'm unable to donate annually

FIXME: this is maybe broken? Needs researching.

Can you confirm that you received my payment?

You should have automatically received an email notification if you paid through PayPal. (FIXME: what about other payment types?)

If you are still unsure whether your payment was successfully sent, we can check for you.

(Payments through PayPal can be checked by RosannaYuen or TobiasMueller. Cheque or wire transfer payments can be checked by RosannaYuen or EkaterinaGerasimova.)

Can you allocate my donation to a specific GNOME initiative/application?

Unfortunately not at this time - due to limitations in our accounting infrastructure.

Can you transfer my donation to/from the GIMP project?

Unfortunately not at this time - due to limitations in our accounting infrastructure.

How do I change my subscription amount?

Simply cancel your subscription through PayPal and start a new one from the Friends of GNOME page.

Note that gifts are sent out after a year of subscribing, and that starting a new subscription will reset the clock on your receiving a gift.

How do I switch my subscription to a different PayPal account?

Simply cancel your subscription and create a new one with the other account.

Note that gifts are sent out after a year of subscribing, and that starting a new subscription will reset the clock on your receiving a gift.